This isn’t a product question it’s more of a process question, but there wasn’t really an applicable forum. 
I am working with a 300 bed non profit, hospital who would like start a “Fresh Eyes Campaign”.  Essentially they want to take an overall look at the facility, starting with public areas (we’re still determining what public means) to see where aesthetic improvements need to be made to better serve their clients, and to remain competitive.  We’ve gotten stuck in a process of waiting to address aesthetic improvements with major projects, which always seem to get delayed and now we have some areas in serious need of at least a face lift.

The person heading this committee from the hospital is very process driven, so if anyone has participated in any similar evaluations and would be willing to share what the process was I would be grateful.

Regards,

Julie

Julie A. Strojny AAHID
Engberg Anderson, Inc.
320 E Buffalo St, Ste 500
Milwaukee, WI 53202-5883

Ph. 414.944.9000
Fx. 414.944.9100

http://www.engberganderson.com

Hello Julie,

I would be interested to speak with you about yoru hospital and processes for your “Fresh Eyes Campaign”. I believe using a strategy that is pro-active would be a great asset to your hospital. I have experience in evaluating facilities, collecting and analyzing data, post occupancy evaluation, and would be interested in discussing strategies for your hospital.

In short, I think that you need to go through a process to develop goals. For instance, aesthetics is no doubt very important, but developing a process that looks at other critical issues for healthcare such as how do you design beautiful spaces and use materials and design strategies that are best practices for minimizing the transmission of infections, create supportive environments for patients, visitor and healthcare staff (remember, I happy staff member is one less person you have to replace, train and invest in to replace an unhappy staff member. In other words, the process should include a systemic look so that you are getting the most bang for the buck of investment. That way, when you are competing and trying to better serve you clients, you can address more elements that make being at your facility a better experience.

If you would like to speak with me, please call me on my cell phone. the number is 512.529.9355. I am traveling today so if I don’t answer, please leave a message and I will return your call.